CleanChoice Energy seeks a highly organized, detail-oriented Operations Analyst to monitor transactions related to our community solar and retail electric customer base. This is an exciting opportunity for the right person, to help build a different kind of energy company — one that believes in renewable energy and shares the values of our customers. Key accountabilities include investigating anomalies in customer switching and communicating with utilities to resolve errors.
Location: Washington, DC
Department: Operations
Type: Full Time
Type: Full Time
Min. Experience: Entry Level
Responsibilities
This position reports to the Manager, Retail Operations and has no direct reports. Responsibilities include:
- Monitor enrollment, drop and billing transactions and their completion, accuracy, and timeliness
- Investigate and analyze errors in exceptions reports and follow-up on outstanding issues with utilities
- Work with third-party vendors and internal teams to maintain data accuracy and integrity using Microsoft Excel and various third-party platforms
- Collaborate with Customer Care Team to provide additional analysis; assist in resolving customer concerns
- Develop documentation, research, and support the creation of training materials
- Develop and implement process improvements related to regulatory changes
- Bachelor’s Degree from an accredited university
- Highly organized, meticulous, and superior attention to detail skills required
- Excellent computer skills, G Suite and basic Microsoft Excel skills required
- Excellent time management skills and ability to work independently
- Excellent written and verbal communication skills
- Ability to communicate effectively with multiple departments including Data, Marketing, and Finance
- Experience with retail electricity, SQL, EDI, and/or CRM systems helpful but not required
Location
A sunny office in Washington, DC overlooking the C&O Canal National Park. We’re one block from the Georgetown waterfront.
CompensationA sunny office in Washington, DC overlooking the C&O Canal National Park. We’re one block from the Georgetown waterfront.
This position offers compensation commensurate with experience and skills and a robust benefits package.
How to apply
Our staff's diverse, multidisciplinary background drives our success. We strongly encourage women and/or people of color to apply.
To apply, please submit a resume and cover letter via www.cleanchoiceenergy.com/
About CleanChoice EnergyCleanChoice Energy is an industry-leading, renewable energy company that empowers people and businesses to lead cleaner, healthier lives. We envision a world free of catastrophic climate change with pure, clean air for everyone. That’s why we are switching as many U.S. households as possible to 100% clean, pollution-free energy. Our innovative approach is helping to transform the energy industry — making it easy for consumers across the country to switch to clean energy in just minutes. At CleanChoice, we believe in making a difference: contributing millions of dollars to social impact and environmental organizations through our strategic partnerships; driving the conversation around clean energy in key national forums; and, together with our customers, avoiding the equivalent of 4 billion pounds of carbon pollution. CleanChoice is consistently recognized as one of the fastest-growing businesses in America as ranked on the Inc. 5000 and has been included in Deloitte’s Technology Fast 500™. We are proud of our strong, positive work environment and our team of bright, motivated professionals who work diligently to help secure a better future for our planet.
